Defective Products
This is our returns and refund policy. If you receive a defective product, you don’t need to return the original item. Instead, you can choose between a refund or a replacement. Please take a photo of the defective item within 2 business days of delivery and email it to our support team. We’ll respond within 1–2 business days and work to resolve the issue.
If we accidentally send you the wrong item or a defective item, we’ll cover all replacement costs or issue a refund, whichever you prefer.
Our No-Returns Policy
We print almost every product on our website on demand, so we don’t accept product returns except for digital items. Digital items simply aren’t eligible for return in the first place. If you’re unhappy with a non-defective item, you may keep it at your discretion — we’re unable to accept it back.
Order Cancellations
We don’t accept cancellations due to a change of mind, including for digital products like eBooks. Because our vendors print almost every item in our store on demand, we send your order details to them right away. Fulfillment starts as soon as you place your order. This means we can’t cancel an order once it’s placed, so please review your order carefully before checking out.
Free Shipping
We offer standard free shipping on all products, so we already include shipping in the product price — no extra charges at checkout.
Why We Don’t Accept Returns
Because every item is printed specifically for your order (learn more about the print-on-demand model), we can’t resell or restock returned products the way a typical retailer can. This on-demand model lets us offer a wide variety of Christian children’s books and Bible verse wall art without holding inventory, but it also means returns aren’t possible for non-defective items. We appreciate your understanding, and we’re always here to make things right if something arrives damaged or incorrect.
For any questions about our returns and refund policy or a defective order, reach out through our Contact form or email us at support@sujisfinds.com. We’ll get back to you within 1–2 business days.