Welcome to our Shipping Policy page. We make all items to order. Once you place an order and we confirm your payment, we work with our manufacturing partners to produce your item. We list estimated production and shipping timelines below by product category. eBooks are the exception — we deliver them instantly via download link once you place your order.
Shipping carriers: USPS, DHL, UPS, FedEx
Where we ship: We ship physical products to all US states and Canada. You can purchase digital products using any accepted payment method and download them instantly from anywhere in the world.
Books Shipping Policy & Handling
Production time: 3–5 business days. Please note: we cannot expedite printing times.
Shipping methods & estimated delivery
- Free Shipping: 12–13 business days
- Expedited Shipping: 10–11 business days
- Express Shipping: 6–7 business days
Please note:
- Shipping times are estimates; we don’t guarantee them.
- Delivery for Express and Expedited methods happens Monday through Friday.
- Hardcover books may need extra production time for binding and curing.
- Overall shipping times increase during the holiday peak season.
Wall Art Shipping Policy & Handling
Production time: 3–6 business days. Please note: we cannot expedite production times.
Shipping methods & estimated delivery
(Allow up to the following days from the ship date)
- Free Shipping: up to 12 business days
- Expedited Shipping: up to 6 business days
- Express Shipping: up to 2 business days
Please note:
- Shipping times are estimates; we don’t guarantee them.
- Overall shipping times increase during the holiday peak season.
You can choose your shipping method at checkout based on the product(s) in your order and your shipping address.
Order Tracking
Once your order is packaged for delivery, we’ll send a shipment notification email to the address you entered at checkout, including your tracking number. You can track your package directly through USPS, UPS, DHL, or FedEx depending on your shipping method.
Please note: there may be a 48-hour delay between receiving your shipping notification and the carrier scanning your package into the tracking system.
If you don’t receive a confirmation email or tracking link, check your SPAM/JUNK folder first. When tracking shows no activity yet, it simply means the carrier hasn’t scanned your package into their system — tracking events will populate once that happens.
If tracking shows your package as delivered but you haven’t received it, ask family members or neighbors if they’ve seen it. Then contact your local post office to ask about the delivery, and let us know what they say so we can help further.
Please reach out to our support team if your order has been in transit longer than the timeframes listed above — we’re happy to look into it for you.
Incorrect Address
Please double-check your shipping address at checkout. We can’t take responsibility for orders delivered to an incorrect address you provided, and we can’t return packages sent back to us — we donate returned orders to charity instead.
If you contact the carrier directly after your order ships to request a redirect or forward, we can’t take responsibility if that package is lost, stolen, or damaged as a result.
Package Marked as Delivered but Not Received
When tracking shows your package as delivered but you haven’t received it, we’re unable to offer a refund or reprint. Please contact the carrier (USPS, UPS, DHL, etc.) directly to file a claim and get delivery details.
For any questions about your order or our shipping policy, reach out through our Contact form or email us at support@sujisfinds.com. We’ll get back to you within 1–2 business days.